1 reviews | Active since Jan 2017
Appalling service and misconduct
<p>I called for 3 consecutive months to cancel a contract and nothing has been done. Instead someone cancelled the wrong contract last time I called, after i confirmed the number to cancel several times. In an effort to fix the problem I call Busisiwe answers only to hang up on a client in distress about this mishap. Then I call I again to speak to Khathutshelo who promised to help only to have me hold for 30mins. What kind of business are this people running to bill me for a service and not help me with a mistake they did. I'm a long standing client who pays monthly without fail but they refuse to help and give me the run around. Next time I call I will be canceling everything, I'm done with vodacom. People should stay away from them, they treat their clients like ******* and make them pay for it nxa </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
