LM
Lerato M

1 reviews | Active since Jan 2017

04 Jan 2017, 13:57

Appalling service and misconduct

<p>I called for 3 consecutive months to cancel a contract and nothing has been done. Instead someone cancelled the wrong contract last time I called, after i confirmed the number to cancel several times. In an effort to fix the problem I call Busisiwe answers only to hang up on a client in distress about this mishap. Then I call I again to speak to Khathutshelo who promised to help only to have me hold for 30mins. What kind of business are this people running to bill me for a service and not help me with a mistake they did. I'm a long standing client who pays monthly without fail but they refuse to help and give me the run around. Next time I call I will be canceling everything, I'm done with vodacom. People should stay away from them, they treat their clients like ******* and make them pay for it nxa </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 16:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,