Appalling service and lack of integrity

I had a call from Candice with regards to the current package for my contract will no longer be available and I will need to migrate to a new package, I had asked what are my options, she indicated inverted comma’s I did not have one. So I indicated if I am not accepting the migration I can cancel, she indicated ‘you can do what want’ I asked for her full names she didn’t share, I asked to speak to her manager she indicated he was at a meeting and could not share his details due to the POPI act, she did not offer to get him to all me. I indicated I will wait, she hung.

I might add this was not the 1st experience and incident I have escalated which is not resolved to date. Employees at Vodacom need to understand the current climate and appreciate their jobs or without us you will not have one. I would like the reviewer to list to the call made at 9h43, called from

Up you game Vodacom