Appalling service and empty promises by Vodacom

I app**** for a reconnection ***) with Vodacom and I had issues with the manners in which my number was deleted off their network in the first place. After being given a run around by Vodacom, I complained through Hellopeter. On 4 February 2015 I received an email from Yolande Nel at Vidaom that the reconnection fee would be waived and that I should only buy a SIM card and pay R530.18. I did everything as instructed. A few days later there was an debit order in my account for a reconnection of R301. It's been a month now andVodacom are still giving me a run around as to why I should pay an amount which waived. Every time I call their Accounts department on *** the first person who answers the phone tells me to call ***. This has been very frustrating. I've been to their shops at the glen and nobody seems to know how to resolve my query despite producing the letter from Yolande. Now I don't know whether the aforesaid email from Yolande was real or a hoax by a staff at Vodacom. I have now incurred banking charges because they sent their invoice before my account was funded.