Appalling service and deceit from Online Upgrades Department, Customer Care, Processing Department. CEO does not even care!!!

<p>I have been due for an upgrade for over a year. I have seen a deal on Vodacom's website but it seems no one is interested in my business.<br />I have been trying to upgrade from the 9th of January 2017 but they still can't even sort this out.<br />Empty promises was made by management at Online Upgrades:<br />Kimberly<br />Who promised to call me back 18th of January 2017, I am still waiting on her call... <br />Then more lies from customer care:<br />Busisiwe Mhlongo<br />Elna Letsimo<br />Who have supposedly escalated the issue to back office & then escalating to higher division.<br />Nothing has happened. It should be a pleasurable experience upgrading your phone but this turned out to be a nightmare.<br />I have even emailed the CEO who can't even bother to respond. I know he is not the person responsible and has better things do with his time but every email I have sent to customer care he was copied in to. You would think after the 8th or 9th email he might investigate what is going on but this has not happened either.<br />If I look at the posts here on Hello Peter almost every post has to do with bad service, why would a company like Vodacom not care for their customers?<br />I have been a client of Vodacom since 1998 with near flawless payment history but again they don’t seem to care.<br />This is now my last resort, as I don’t like to tarnish a company’s image, or to name and shame people but I am left no other choice.<br />Perhaps you should focus on training people as I have not dealt with anyone at Vodacom who has a clue what customer service is.<br />Seriously Vodacom get your act together!!!</p> <p> </p> <p> </p>