Appalling service after being **** to

<p>I am utterly disgusted and appalled at the level of service I am receiving from Vodacom.<br /> <br />I received a call from Vodacom in June regarding my data contract ( ********** 430) were I was paying R110 for 2 gigs a month.<br />The person I spoke to (I was told by one of the consultants his name is Mchunu S or F) that they can now offer me the same contract for the half the price which will be R55.<br /> <br />I told the consultant that I was actually looking at cancelling the contract and taking over my husband’s contract were he is paying R100 for 5 gigs a month with Cell C. I told him, let me think about it and he needs to call me back.<br /> <br />When he called me back the last time, he told me that he spoke to his team leader and they can now give me 5 gigs for R100 a month. I even double checked with him if there were any catches and he said no. He also confirmed this would continue month on month as well.<br /> <br />So, I received my 5 gigs of data at the beginning of July and when I got debited on the 22nd I noticed a higher amount of R199 went off for the data contract.<br /> <br />I called to query this, I was told that the discount was only R52 and after vat is added the bill amount is correct at R199. I did not accept this explanation as this was not what I was advised. If anything I was misled and given incorrect information. Why would I have opted to pay more when I initially wanted to cancel my existing contract.<br /> <br />I was told to contact the upgrades department and request to speak to the team leader or manager. I called, I requested to speak to the team leader and I was placed on hold for 20 minutes with no one coming back to me to tell me what is happening. I had to eventually disconnect the call as it is ridiculous to be placed on hold for so long. I get an sms from Vodacom to state if my query was not resolved, to respond No and someone will call me back. I rep**** No and after a few minutes I receive a call from Vodacom. I am holding my phone in my hand and the call disconnects after 2 rings??? What is up with that and then I will get told they tried calling but I did not answer.<br /> <br />I want this matter resolved. I want the calls retrieved for when I spoke to this Mchunu consultant as what he told me on the call and what had actually transpired is 2 different things.<br /> <br />Vodacom needs to be held accountable for this. I work for a financial institution and I am fully aware of the course of action that needs to be taken.</p>