APPALLING SERVICE

I have utter frustration with the appalling service and lack of urgency regarding my fiber line. For the past two weeks, we have had no reliable Wi-Fi service. The connection drops continuously after just a few minutes, making it completely unusable. Both my partner and I work from home, and this prolonged outage has severely disrupted our ability to earn a living and carry out daily responsibilities. The runaround we have received from Vodacom support is unacceptable: Shifting Blame: Vodacom initially claimed the issue was with the underlying fiber network operator. However, when the network technician inspected the line, they confirmed the fiber infrastructure is fully operational and identified the fault directly as Vodacom's router. Broken Promises: Despite repeatedly calling customer service, I was assured a technician would be dispatched within 24 hours to resolve the issue. That timeline has long passed, and I have received zero follow-up or updates. Paying for No Service: All that is required to fix this issue is a simple replacement router, yet Vodacom has failed to deliver one while continuing to charge us for a service we cannot use. We are paying in full for a service Vodacom is failing to provide. I expect Vodacom to contact me immediately to arrange an urgent router replacement and issue a credit on my account for the two weeks of downtime.