TL
Tumi L

1 reviews | Active since Mar 2020

21 Jan 2021, 18:36

Appalling service.

vodacom fibre have made it their mission to make it difficult to cancel a month to month subscription. Spent 3 months trying to get out of a month to month contract and still have to pay them to get out.

Should have known customer comes last.

Contact center personnel are ill-informed and misleading. Yet you get told, it is well within their right to deduct money each month. Appalling, Stay away from vodacom fibre

0
Replies (1)
Vodacom
Vodacom's reply22 Jan 2021, 07:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team