APPALLING SERVICE 😤

I DONT EVEN KNOW WHERE TO START. WE'VE BEEN HAVING PROBLEMS WITH VODACOM FOR OVER 6 MONTHS NOW . YES 6 MONTHS AND NOTHING HAS BEEN RESOLVED. TEAM LEADERS AND MANAGERS NEVER SPEAK TO YOU, THEY DO THEIR BEST TO AVOID YOU. WE HAVE OVER 5 CONTACTS WITH VODACOM, FROM HOME INTERNET TO INDIVIDUAL CONTACTS. IT ALL STARTED WHEN WE WERE UP FOR AN UPGRADE. WE TOLD THE CONSULTANT WE DID NOT WANT THE UPGRADE BCOZ WERE TRYING YO REDUCE OUR BILLS . HE LITERALLY DIDNT WANT TO TAKE NO FOR AN ANSWER, TRYING TO FORCE US INTO TAKING THE UPGRADE, WE REFUSED. HE KEPT ON GOING ON AND ON ABOUT THE SPECIAL OFFERS AND SUCH . WE COULD SEE HE WASN'T GOING TO LET UP SO WE JUST HUNG UP. THE NEXT DAY WE SPOKE TO ANOTHER CONSULTANT, SHE WAS HELPFULL AND OFFERED US A GOOD DEAL WITHOUT UPGRADING WHICH WE TOOK, THEN IT STARTED. THE CONTACTS WERE NOT WHAT WAS DISCUSSED, SO ONCE AGAIN WE WENT BACK TO VODACOM , WE'RE TOLD TO WAIT UNTIL THEY INVESTIGATE . THEY CAME BACK SAYING THEY WERE GOING TO FIX IT , HOWEVER IT WILL ONLY CHANGE AT THE END OF THE MONTH. THIS WENT BACK AND FORTH FOR 4 MONTHS. WE EVENTUALLY THOUGHT IT WAS FINALLY FIXED ONLY TO WAKE UP ONEDAY WITH ABSOLUTELY NO WIFI. WE CALLED VODACOM FIRST THING BCOZ I WORK FROM HOME , ONCE AGAIN THEY WOULD INVESTIGATE FIRST, THAT DAY I HAD TO DO MY WORK FROM AN INTERNET CAFE. AFTER SCREAMING AND SHOUTING WITH THEM , BY THE WAY STILL COULDN'T GET A TEAM LEADER OR A MANAGER TO HELP US, THEY EVENTUALLY GAVE US 30G FOR THE DAY , IN ORDER FOR ME TO WORK . WIFI WAS EVENTUALLY ALLOCATED. THEY APPOLOGISED SAYING THEY DIDN'T KNOW WHAT HAPPENED. IT STARTED AGAIN , BOTH ME AND MY HUSBANDS CONTACTS WERE ALTERED WITHOUT US REQUESTING IT. LONG STORY SHORT , THEY FIXED IT OR SO WE THOUGHT. 1ST JANUARY 2025 ,EVERYTHING ON MY PHONE CHANGED I WAS LITERALLY ALLOCATED WITH NOTHING EXCEPT FOR THE VOICE CALLS AND AIRTIME BUT THE AIRTIME WENT FROM R268 TO R145 AND THEN THE AIRTIME DISAPPEARED. MY HUSBANDS ACCOUNT WHICH IS EXACTLY LIKE MINE WAS NOT TOUCHED. MY YEAR STARTED OFF ON A BAD NOTE THANX TO VODACOM. WE CALLED IN ONCE AGAIN AND WE ARE STILL WAITING FOR THE SO CALLED INVESTIGATION. WE ARE GOING TO CANCEL OUR CONTRACT AND JUST GO BACK TO PREPAID AND MOVE AWAY FROM VODACOM ALTOGETHER. THERE'S GOT TO BE A BETTER SERVICE PROVIDER THAN VODACOM. THEY ARE NOYHING BUT MONEY HUNGRY ****MERS .