Appalling service

I had 24month mobile Wifi contract with Vodacom that lapsed in January of this year.In the month of expiry I got a call from one of their consultants offering me an opportunity to renew my contract.On the call I explicitly told them that I was not interested at all and that I was not interested as I found their product not to be good value for money.The consultant acknowledged my request and that was that.

Fast Forward 4 months later I am informed that I owe R3000 to Vodacom for missed payments on the same contract that I told them to cancel.Got in touch with Vodacom to get an explanation regarding the ongoing charges and they said they would look into the call and let me know within 48 hours.To this day I am yet to hear from Vodacom and I have been trying to call them for the past 2 weeks and the call always gets cut and I get no call backs.

Bare in mind that they told me I would still be accruing penalties until the matter is finalized.I have done everything to comply and they are dragging the process in an effort to escalate the costs.

At this point I have lost all respect for Vodacom as a company.