Appalling service.

Subject: Urgent Billing Dispute – Double Charges for LTE and Fibre Services Dear Vodacom Customer Service, I am writing to formally raise a complaint regarding ongoing billing issues on my account. In 2022, I subscribed to an LTE service. In 2023, I was informed that Fibre to the Home was now available and that I could upgrade. I proceeded with the upgrade, and the fibre installation—handled by the FNO MF—was completed smoothly. I am satisfied with the fibre service. However, I have been incorrectly billed for both LTE and Fibre services simultaneously. Despite numerous attempts to resolve this—including visits to the Glen Mall store, calls to the fibre department and customer service, and multiple emails—no resolution has been provided. I have been debited ********ly by Vodacom to the amount of R12,500. This matter has caused significant frustration and financial inconvenience. I request an immediate investigation and full reimbur*****t of the incorrect charges. Kindly treat this as urgent and confirm receipt of this complaint.