Appalling service

All i simply required was the email address in which i receive my monthly statements to be changed. The call consultant was just not interested in doing her job today. Vodacom chop and change cell phone packages all the time and because i couldn't remember the package i was currently on they refused to assist me. That is plain laziness. I cannot believe that something so simple is refused. Pure out right laziness at the call centers with horrible accents and English speaking abilities. You can't even make out what the consultants are talking about. Utterly disgusted and no, my query/problem was NOT resolved. I refuse to call Vodacom back just to be refused assistance again. I require someone to please call me back and please can it be someone who can actually assist me and someone who can actually do their job. If this matter is not resolved i will continue to report complaints on this forum as often as i can.