Appalling Service!

I called Vodacom on the 2nd of May 2024 to cancel one of my contracts only to find that someone upgraded it without my consent last year. I asked for a call retrieval which was only logged 3weeks later when I called again for feedback since the 14 days turnaround time had passed and no one got back to me. It was later confirmed by another consultant in June that the contract was indeed upgraded *******ly, once again I requested for a cancellation and a refund, which was never done. 6 calls later in the beginning of July, I spoke to Foina, who had no telephone etiquette and kept referring to me as “love”, who cancelled the contract and promised that she logged a request for refund and I will get feedback in 5 working days. Which again, was NOT done because my bill for the 1st Aug still includes the cancelled number. I then spoke to Sharon today who was also rude and talking over me, she confirmed that the refund was never done but, “assured” me that she logged it and I must wait another 5 working days. No Supervisor/Manager is ever available to assist, I am still waiting for one to call me back. Why must it be such a struggle to get just 1 request actioned???