Appalling service

<p>Dear Vodacom<br /> Im writing to you to convey my utter dismay regarding the service I<br /> have been receiving from “Vodacom”.<br /> I inquired at your Forest Hill branch(5km from where I live) what<br /> devices I can upgrade too, and was very vaguely shown two models of<br /> phones I absolutely had no interest in. Without been asked / offered<br /> anything else or establishing my need I was left . Clearly that must<br /> be your top performing store in the country as they do not need sales<br /> or customers for that matter…<br /> I thought let me try my luck at your Centurion mall branch as its<br /> close to work and yes to my surprise much better service from<br /> Kevin(Hope I got it right).This was on Friday 21/07. He clearly<br /> explained the devices I inquired about as well as different packages.<br /> However upon my return the following day 22/07 the latter all went<br /> down the drain. Upon my arrival i was welcomed “ back” by the indian<br /> guy manning the front door. I requested to see Kevin again as he<br /> helped me the previous day. He insisted I need not take a ticket as I<br /> might end up with some else…I waited for over 25 min then I decided to<br /> forget Kevin as he continuously called other customers. I took onus<br /> upon myself and took a ticket and waited. Not Long before a lady<br /> called my number. Told her what I wanted as I knew what I was there<br /> for.<br /> She took my id, made a copy completed forms and I sure as hell thought<br /> id be on my way soon… After been told numerous times about system<br /> problems , her been back and forth between back(dunno what she was<br /> doing) and myself , I continuously heard about this system problem…<br /> She eventually went back again and fetch both the devices that I was<br /> supposed to get….I almost jumped for joy!!!!<br /> Eventually after been there for more than an hour I was told sorry<br /> you won’t be getting the devices or upgrading for that matter…. I<br /> requested to see the manager to took he’s time to come with he’s ****y<br /> attitude.<br /> “ He apologised but there’s nothing he can do”….Had he’s apology been<br /> sincere I think I would have accepted it, but he was in to much a<br /> hurry to go and do more important issues at the back. That’s Mr<br /> Carlos the manager for you!!!<br /> I Requested my id copy from the lady that assisted me, she asked if<br /> she could call me on Monday(are you guys not open on a Sunday?). I<br /> told her please do not even bother.<br /> Today I thought let me try and call , to do do the upgrade<br /> telephonically. Got through to Msidiseng…Did the upgrade , confirmed<br /> Eta as well as delivery address…<br /> Received an sms afterwards with order number ********** ********** 3…. After<br /> ten minutes Msidiseng call me back to let me know that the blue color<br /> I requested is not available. I mean seriously…This is like ***…<br /> Can't a blue color be picked from a Vodacom outlet that has one(that's<br /> a no brainer) Tip the lady from Centurion mall had a blue one..<br /> Now , I need you as Vodacom to tell me what should I do? I Have a<br /> Vodacom contract(I intend on renewing) my wife have 2 contracts and my<br /> son uses Vodacom as well.<br /> Should I just cut all ties and move elsewhere?<br /> Im not done!!!On Friday the 21st when I was there , whilst I was busy<br /> with Kevin my wife went to the technician counter for assistance with<br /> a tablet she took on one of her contracts… My son’s having some log in<br /> problems.<br /> The girl helping her insisted she bring the proof of<br /> purchase(emphasizing she want the slip) and my wife telling her she<br /> only have the contact agreement. Don’t know if this girl think the<br /> tablet is ****** or what. Or shes just plain stupid....<br /> Do Vodacom give slip’s or contract agreements? Tablet was taken anyway<br /> my wife give a copy of page she filled in and was told “ I dunno if<br /> Vodacom will assist because you don’t have the slip. Seriously…***<br />Please Vodacom I escalate my problem to you , hoping you will resolve it.</p> <p>I pasted my initail mail here that i never got a response from!!!!!</p>