APPALLING SERVICE

I have called 3 times and I have sent 3 emails to Zamile and my issue has not been resolved since 12/09/20. ***-1BX1GP. I logged a complaint on Hellopeter on the 15/09/20 REF; EC-1Z5K-2K5ATO, Vodacom's response was someone will get in touch with me, no one did, and the ref was closed with an sms sent to me. I received a call on 17/09/20 from Zamile, requesting I email proof of my purchase, which I did. I sent 2 more emails, requesting that my email be acknowledged, as yet I have had no response. I have no words. I guess Vodacom CUSTOMER COMPLAINTS mean nothing, ON ANY PLATFORM.