Appalling Service

<p>I did a contact upgrade online on 12 June 2017, I recieved my new phone a few days later however the sim card was not registered on the network. I gave it some time and called in to the call centre for assistace a day or two later, I advised them in each call that I done an upgrade and that I had recieved a new nano sim for the new phone, i was advised after mutiple calls that the upgrade is pending and they will try to reprocess the connection which I then lost network connection on my old sim as well, i was told she will call me back in an hour to check if everthing is working, I never recieved a call back, I then called in over an hour later and I was told that the upgrade is pending an the sim and the new contact will only be activated on the 1st of the new month, that consultant then assisted me in connecting my old sim to the network again. I then waited until the 1st and my sim and new contract was still not activated so I called the call centre again, after being shunted from pillar to post and becoming highly frustrated with multile departments and multiple consultants who had absolutly no clue as to how to help me, I was evenutally told that I needed to do a sim swap and had to contact yet another department to assist me, the consultant did the sim swap and then advised me that i need to speak to yet another department regarding the fact that my contact was still reflecting as the old contract. The upgrade department told me then that my new contact should be activated as of 1 July 2017 and that they are unable to help me but have logged the issue to back office to get back to me. It is now 12 July and my account is still reflecting as the old contract, I was issued with my old air time on the old account in the begining of the month however with the new contact that should have been activated I would have received airtime and data but with no data being issued due to vodacom fault theis has now forced me to make an unnecessary recharge for data. I am not usually one to complain howver, no one has bothered to contact me to even update me on the progress of this issue and I am now highly frustrated with Vodacom as I am wasting money buying data that should have been issued to me in the first place.</p>