CA
Cameron A
1 reviews | Active since Oct 2013
22 Mar 2017, 19:08
Appalling service
<p>I called Vodacom at around 16h00 on 22nd March informing them that they have billed for a subscription package that I have not authorised. The more I explain to Azwi (the agent in Solutions) the more he argues with me saying I must pay for this service (of which I never received any allocation. After Azwi's stinking service, I requested that I speak to his team leader who acknowledged my problem and assisted me with rectifying the problem.</p>
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Vodacom's replyOfficial
23 Mar 2017, 07:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2017, 07:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,