Appalling service

The amount of dissatisfaction towards vodacom and their partnered cell phone insurance (Cellsure) is immeasurable.

I booked in my phone for repairs on the 23rd of November and a couple of days later I was called being advised of the quote and that the device does not have insurance cover, after explaining the mixup cellsure has made for the longest of time and has not even bothered in updating their books, they found that the handset is insured and the gentleman that had called me then advised me of the excess and advised they will proceed with the repairs of the phone. On the 10th of December I was advised, via sms, to come collect the phone ... so to my surprise when I went to collect the phone on the 15th of December that no repairs were done. I showed the people at the vodacom store of the communication(s) regarding my phone and I was simply told that between the repairs workshop and the insurance someone didn’t do their job.

I now have to go another 2 weeks without a phone. This is totally unacceptable and appalling service, my work and life in general has come to a near halt as I am unable to utilize the basic essentials of a smartphone. On top of that I incurred unnecessary expenses, petrol, to go to the repair shop for nothing! My query regarding my data being depleted for no probable cause ( ref number is: *** ) for the second time has not been attended to. Furthermore my other handsets are constantly struggling with network.

After the states matters have been dealt with i wish to end this abusive relationship with vodacom, as I feel this behavior is becoming more common and it is tedious having to constantly having to contact you to fix your ****.