EP
Evon P

1 reviews | Active since Dec 2013

02 Dec 2016, 08:37

Appalling Service

<p>It has been a day and Vodacom despite sending me a message saying a consultant will be in touch has still not called me back. I tried calling there customer service again today and waited for 15 minutes listening to that awful music in the back ground followed by the annoying automated voice. I am currently looking into reporting Vodacom to a consumer forum, I know ICASA will not handle this at the moment as they require you to exhaust all avenues with the provider first. Unfortunately i am just exhausted from waiting to get in touch with a consultant let alone anyone from management. WHEN AM I GETTING ASSISSTANCE!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,