Appalling service

<p>One would assume that VODACOM’s vision ‘Best network, best value, best service’ would warrant some kind of service.</p> <p>During the past few weeks, I have encountered inadequacy of service which I had not previously considered possible.</p> <p>On 9th November , I submitted a data query for the additional charges , despite numerous data bundles being purchased throughout the month. The response was that the data bundle purchased on 16th October was only activated the next morning notwithstanding receiving instant confirmation of the successful purchase and activation via the *111# notification and sms.</p> <p>My service request reference was sent to me via sms with the promise that I will be contacted within 2 working days via sms/email/telephone call. I then received a further sms from a customer care consultant (name is not mentioned for obvious reasons) stating that feedback will be provided shortly.</p> <p>How surprised I therefore was when I discovered to my considerable dissatisfaction and disappointment I have still NOT received any kind of feedback whatsoever. I have contacted the Vodacom centre again on numerous occasions and I have been unhelpfully transferred to a variety of disinterested individuals who are, it seems , are also highly trained by Vodacom to provide the same generic answer “ your case is in progress” . I was assured that by the 22nd November this will be finalised. Today is the 23rd November.</p> <p>In addition to this, I attempted to purchase a data bundle on 21st November. I received error messages on 3 attempts that the service is not available, only to find out that 3 data bundles have now been activated. Again a service request has been submitted. I do not hold out any hope that any feedback or response will be received either.</p> <p>Suffice to say that I have now given up on my futile and foolish quest to receive any kind of service from anyone at VODACOM . I have never dealt with a company that could be more disinterested, less helpful or more obstructive to delivering service to their customers. Unless that is of course the caring calls received to sell additional data bundles - then Vodacom shines like brilliant beacons of success.</p>