Appalling service

<p>Good day. </p> <p> </p> <p>I have experienced the worst service from Vodacom head office for the past 5months. </p> <p>Vodacom's head office has not been attending to my case of a ********** application for cellphone contracts that was done on my name on 05/05/2016. </p> <p>I lodged a complaint on the 10/05/2016 at they Vodacom branch (Secunda Mall) where I was assisted by a gentleman (Shadrack Ntuli) he has even been showing me proof of how many times he has escalated the matter to the department in question, but no has ever contacted me in regards to the case. </p> <p> I then went further on to call Vodacom's head office myself(08/09/2016) and spoke to a lady by the name of Amonge in their Solutions desk department she offered much to little help in the matter I say this because when I followed up with the reference number she gave me I was told that reference number is a credit check reference number rather than a ***** investigation number.</p> <p>On the 12/09/2016 I followed up on Amonge's reference number where I was assisted by a lady named Tintswalo who gave me a new reference number for the case as she said Amonge's reference number was not for the case I'm having. I was sent an SMS by Tintswalo stating that Vodacom would contact me in 2 working days, but that hasn't been done, I tried this morning(20/09/2016) to contact Vodacom's Solutions desk via they legal department as I have been doing the past two times, but I was told I cannot be transferred to the Solutions desk anymore, but the last two I was transferred without any hassles.</p> <p>I've now had 3 different reference numbers for this case but all of them are not turning up anything, this has impacted my credit score negatively so much so that I cannot apply for credit anywhere else because of the outstanding balance I have on these contracts. </p> <p> </p> <p>Regards</p> <p>Yanga Jakuja.</p>