Appalling Service

<p>I have been a satisfied and happy customer of Vodacom for as long as I can remember but sadly over the last two months I have been treated with possibly the worst customer service levels ever. As my contract came to an end at the end of June and I moved over to a Felxi 500 because I opted to use my own phone insread of getting a new one, service levels dropped. To such an extent that someone at Vodacom has deleted my number off their system and put me on a PRELEGAL status. This effectively means that I owe them the full amount of the contract that just finished..... Absolute madness as I have been paying by debit order every month, recieved invoices and statements aknowledging the reciept of these payments. After numerous calls to Vodacom, they were able to establish and acknowledge that the problem lies on their side and apparently the matter has been escalated. Every two days I make a phone call to find out if the matter has been resolved and I get the same answer every time, Mam, the matter has been escalated. In the meantime, I am using a number that does not appear on their system and I cannot switch on my caller ID from my phone as Vodacom has blocked me from making any changes. I am sure anyone can agree how frustrating it must be to not have a caller ID on your phone, especially if you run your business from that number. People do not answer the phone if they see its a NO CALLER ID. The amount of time I have spent trying to get this resolved is crazy and absolutely NO ONE at Vodacom is prepared to help me. So where to from here ? I am just appalled...</p>