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Nthatise N

1 reviews | Active since Aug 2012

16 Aug 2016, 18:47

Appalling service

<p>I'm appalled by the service I received today from vodacom employees. I called the get something as simple as international calling activated on my number as I needed to make an urgent call. I spoke to 4 advisers that firstly could not understand a difference between roaming and international calling, secondly the advisers we rude and lastly 2 out of the 4 agents hung up on me. My issue is still not resolved and I'm very disappointed</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Aug 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Sept 2016, 08:28
Official

Dear Customer

We apologise for the service you received and the inconvenience caused. The service complaint has been addressed with the individuals in question. Our records show that the service activation was also completed.

Regards

Roderique Lategan

Best regards,