appalling service

<p>I went to upgrade my cell phone contract last month (July 2016) and just received my invoice for the month of August noticing that an extra R200 has been added on. My normal amount is R 438,50 and this month its R608.51. I don't have that extrs R 200 a month to pay for something that I wasnt made aware of. Surely your incompetantstaff should make your customers aware of the extra costs when upgrading, if I had known that then I would never of upgraded. I have had appalling service from vodacom from when I was busy with the consultant doing my contract and will be changing my network on my next upgrade. I have been with vodacom for over 15 years and get this in return, I'm shocked but more angry. In 2014 when I upgraded my contact I got a copy of the contract printed, last month I got absolutely nothing, just my phone in the box. Worsts ervice ever and I will be telling all my friends and family as well as facebook</p>