Appalling service

<p>I am highly disappointed and lack of transformation that vodacom has displayed regarding their Telemarketing.</p> <p>I recieved a call at the end of May 2016 of which I was offered a data contract and was advised that only R75.00 will be debited monthly and copy of my contract will be sent.</p> <p>I then recieved 2 calls from different agents in the month of June, of which they were inquiring if I also took a device, of which I advised "no" I only agreed for monthly data.</p> <p>I asked the previous consultant that when incoming calls are coming through they were showing as private numbers. It was then that I was advised that I needed to pay for the caller ID which was an extra charge every month of R9.00+</p> <p>I displayed my level of dissatisfaction stating that I was only advised of the R75.00 and nothing more.</p> <p>I was referred to another department of which I spoke to a lady by the name of Moipone on 25/07/2016</p> <p>She advised me of a top up contract and advised will escalate the matter for investigation, as i told her that i never recieved any contract and agreement was for only Data and requested for my Caller ID to be reinstated as I did not take up a new number, and that I have been using the number for over 4 years.</p> <p>I was advised of the turn around time of 24 hours, to date I have not recieved any call backs, or any form of communication as I listed my email address as alternative communication.</p> <p> </p> <p>I never thought a business like Vodacom will be so *********** and have such a lack of transparency.</p> <p>I am highly disppointed with the service I recieved regarding my query.</p> <p>Please be weary when you get Calls from them and they are selling their products, because they are not transparent with thier product and have no sense of ownership regarding queries.</p>