Appalling Service

<p>It all started with a Premature Cancellation Quote (Settlement of Contract) on the 4th of June 2016. The quote was for R3491,03 which i paid on the 06/06/2016. I then sent the signed settlement letter, ticked the box that said i wanted to keep the number and sent it to ********** On the 07/06/2016 i received an email from that department with a reference number in the email EC-041V-3Q7BV6.</p> <p> </p> <p>On 01/07/2016 i received an invoice and statement of my account where my monthly payment was deducted from the R3491.03 showing on my statement. I then phoned Vodashop in worcester to find out what is going on and then to my shock, they told me that my contract was not cancelled. After many many many phone calls to the call centre, not ONE person can tell you what is going on, why is it not cancelled ect. The branch then sorted it out for me and to my knowledge my contract was cancelled because thats what they told me.</p> <p> </p> <p>On the 02/08/2016 when i wanted to port my number to another service provider i then AGAIN to my shock found out that my account now is in arrears of R801,01. I couldn't understand why and went back to the branch where they told me, when vodacom changed from one system to another my settlement did not reflect correctly ect. And that that amount is wasnt included in the settlement quote..... When i asked for the recordings of the phone call i had on the 04/06/2016 before my quote was sent to me, conveniently... the recording cant be found. They had technical difficulties that day. And the wonderfull staff at the contact centre threaten me with legal steps. Who do they think they are if vodacom is in the wrong telling a customer that?!</p> <p> </p> <p>As of yesterday my number was s****ped from vodacoms system and they changed my number without noticing me. And when i phone in NO ONE once AGAIN know what is going on. AND again they tell me my contract is still not cancelled. If this is true how can you remove a contract number from the system if the contract is not cancelled. I will today go to my branch again and trust me it will not be nice.</p> <p> </p> <p>I want this sorted out asap!!!!!!!!!!!!!! I want my contract cancelled as i paid every last cent</p>