Appalling service!!!

The most appealing service ever!!! The agents as well as the supervisor I spoke to on 26-01-2019 don't have a clue about their products and clearly cannot interpret their own statements.

I was given an incorrect amount to pay in January and was also sent an SMS on the day of payment reminding me of how much was due for the month of January, only to find that the amount was incorrect. Now I'm sitting with arrears on my account which could have been taken care of on the day. Then they decide to process a debit order after I was advised to make payment via EFT. When I called their contact centre to query the double payment, their *********** supervisor tells me to reverse the debit order with the correct amount... What a circus of a company!!!

To top it all, they send me an email to activate my handset insurance eight months after I took out the insurance yet they've been debiting me for it since I took out the contract. Even that email tells me I'm covered for a different handset to what I'm using. Who the hell drafted the email? When I enquire this, no one seems to know what I'm referring to and even the insurance company is not reachable. The ********** number I was given doesn't even work. So basically, if anything were to happen to my handset, I'm not covered?!!!

I'm so disappointed and appalled at the poor service. This certainly is a Mickey mouse company:-(

By the way, I'm still waiting for the feedback I was promised regarding my two complaints lodged in January already!!!