Appalling Service

On Sunday 09/12/18 I received a suspicious message that read: "Dear *name*, quote *** has been generated on your profile and vetting has been Approved. If you did not initiate this request, please urgently contact Vodacom Customer Care on 082 111." I was surprised when I got this because I did not initiate this. I made the first call to Vodacom on 9/12/2018 at 12:27pm and was then transferred to the contracts department and spoke to Ntanganedzeni Nitshidzivhe (the call was from 12:29pm till 12:37pm) and told her about the suspicious message and asked her to check what was happening, she took my details and said nothing was done in my name. I asked several times and she assured me all was well. She than mentioned that my modem contract was due for upgrade, I told her over and over that I do not want any upgrade and everything on my account should be left as is. To my surprise yesterday 11/12/2018 I received another message from Vodacom that read; "Dear *name* your quotation has been processed ***x. Use the order number ***x when contacting Vodacom" When I called Vodacom I spoke to Dakalo at 4:47pm who than transferred me to another agent (I did not get his name) who gave details that the contract was taken out on the 9/12/2018 (the same day I got the suspicious message and called Vodacom to inform them and I was told nothing was on my account) at the Fourways branch, he than transferred me to another department that was supposed to cancel this transaction. I went through to Tshepiso, what a nightmare it was, it is so sad that Vodacom is the one that messed up yet I need to be the one doing all the running around. Tshepiso just told me there was nothing she could do and that I need to call Fourways. Again its so sad that after I made the alert to Vodacom and nothing was done, she didn't even try and understand my frustration or even make an effort to assist me. I was frustrated and irate and requested to speak to a manager as I needed someone to sort out this mess that Vodacom made, what a rude lady (it's a pity I did not get her name) when I told her that I couldn't not hear her clearly she just told me that she will assist me as I was shouting ( I don't know if she expected me to be jolly in such a situation.) instead of calming the situation down, she just hung up and didn't even bother to call again (totally unacceptable, need I remind Vodacom that they are not doing me a favor, its they mess they need to fix it.) I than calmed down and called Fourways branch to inform them and get them to assist me. I spoke to Hilton who told me that the ********* came into their branch with "my ID" (I explained that I have my ID in my possession and have never lost it before) and was issued with a new cellphone contract. When asked about what security control measures Vodacom has to protect customers, I was informed of the OTP, which I did receive and made an alert but I was let down because nothing was done about it. Clearly such control measures are ineffective and need to be reviewed. This was a ********** act on my name, I did not visit the Fourways branch. I did not initiate any request for a contract. I did my part and made an alert nothing was done about it, Vodacom needs to conduct a thorough investigation, listen to calls, view camera footage, ensure that no money for this contract is debited from my account. I need this to be cancelled with immediate effect. Can someone have the courtesy to call me and have this issue resolved ASAP.