APPALLING SERVICE

<p>Appalling service from Vodacom. Firstly they put a debit order on my account for R 16 995-45. After they attempted to debit the amout 3 TIMES!!! I had to pay the incurred bank costs of R390-00 for failed debit orders. Which they are probably going to try and do again. I have been contacting them daily to rectify their mistake, since my account is actually in credit at Vodacom. They then blocked my number and number identity. I upgraded to a Iphone 6splus in May, to a uchoose smart xl package which included a once off 10gig data bundle (also not received!!!) . I have a top of the range phone which I can not use, which costs me thousands every month. I have been a loyal customer of Vodacom for over 10 years. They feel nothing for client service, but get 10 out of 10 for day light *******!!! Two weeks down the line and my problems are still not rectified. Multiple calls to agents who are so unwilling to assist, in one call i was transfered 9 times. Rate your services???? What a joke!!! Their disregard for the seriousness of the matter leaves me completely disgusted!! </p>