Appalling service

I orded a phone online on wedenesday.Yesterday a lady called from the confirmations department, i couldnt speak as i was at the Dr in the consulting room. I politely asked her to call back after an hour. Exactly 1 day later i have recieved no call. I called the after sales line was told the confirmation department has no direct line. I have contacted the social media department , i am told they will get the confimations department to call. Still nothing... This has obviously caused a delay in me getting the phone.