Appalling service

I app**** for an upgrade a month and a half ago. I never received the package. Last week, Vodacom's insurance department phoned me to find out if I would like insurance on a device I never received.

When I phoned Vodacom today, I was told that I haven't received my upgrade because the free gift that I selected has been discontinued and that I can only receive it if I agree to receive something else that I don't want. Frankly, I should not have been given the option if it wasn't available, nor should I have needed to phone Vodacom after a month and a half to find out what was going on.