Appalling service.

Every time we have upgraded here there has been issues.

Most recently, after cancelling the contract we wanted upgraded and sim-swapping the the number we wanted cancelled, they never put in an order to cancel the contract we wanted cancelled. We called to confirm order of cancellation in June, again in July and August when we kept getting statements for the contract that was supposed to be cancelled. Each time they assured us it would be cancelled. They never put in an order to cancel and now in October we were told we could cancel contract over the phone. BUT THEY ARE MAKING US PAY THE EXTRA MONTHS FOR THEIR MISTAKE.