Appalling service

Loaded a sms bundle on the 12th- it came up with nothing. I tried again and this time it said " voucher used" . I checked my balance and it wasn't loaded. I called the call centre on the same day (12th) and explained that my bundle didn't load quoting the ref no. Nothing happened after promises. I called again on the 13th, 14th and was told the bundles will be allocated. In the 15th I received a sms that my bundle will be "allocated" . It's now the 16th and I have checked my balance a few times and still no sms bundles have been loaded. I use these bundles to stay in contact with clients. I can't see why I have to wait for 5 full days and still no bundles. I've lost out on countless marketing opportunities etc etc. Good bYe vodacom. This will be the last time I will use your service. I am porting to another SP as soon as possible . Ive ported my main phone a year ago and should have done my marketing phone as well!