APPALLING SERVICE!!

I took out a contract end of November 2015. The phone just stop working in March 2016. Took it to Vodacom in Kimberley who requested proof of the contract - 09 March. I have logged service request with Vodacom twice since then. I drove to Vodaworld to hand deliver copy of my ID as per their request. It is 6 weeks later and still I have not been able to obtain proof of my contract. I keep on phoning, sending mails logging requests and no one at Vodacom are able to assist me with a simple request like proof of contract!!! how appalling is this for the so called greatest service provider! I have 2 service request sms'ed to me by Vodacom and their customer service call centre can only pick up 1. This is why Cell C and MTN & others are taking so many of your customers, because of your non existing and don't care service attitude towards your customers. I'm every so sorry that I have ever engaged in to \relationship\" with some mediocre service provider as Vodacom! "