Appalling Service

I logged a call with Vodacom insurance department about a month ago. I was told that the turn around time is 24 - 72 hours. I was assisted by the lady called Lesedi. She has came back to me with the feedback or just to let me know that she's still busy with my query. I've left a number of messages for her to come back to me, and she never did.

I've been a customer for Vodacom for over 15 years, and to receive this kind of service is unacceptable. I'm even thinking of moving to MTN because Vodacom is just treating me like a number.

About 3 days ago I took a contract for 24 months that I'm thinking to cancel because of their staff incompetence.

The level of service I've received from Lesedi is appalling,

Can someone look at my query and revert back to me as soon as possible.

Thank you