Appalling service

I have been having endless problems with vodacom trying to upgrade since the beginning of OCTOBER,first device was overheating,a collection was done but could not do a re-delivery as the phone is discontinued had to wait for the another week for the upgrade to be reversed,second upgrade phone was over heating have to wait for stock again,spoke to a consultant on Friday 23/10/2015 and I was advised that I could go to a vodacom shop upgrade on Saturday 24/10/2015,I asked the consultant if there was going to be any problems as the upgrade date still reflects 2017 and she said no as she was able to raise a quote ,if you have a problem kindly contact them *** and they will sort it out while Im at the store,went to Trade route mall and the guy called vodacom and the consultant advised that I could not upgrade and had to wait for the date to change.I would like to know how am I going to be compensated for my time,effort,petrol and inconvenience,Iv been a VODACOM customer for years and Im shocked at the level of service I received, I have 6 contracts with vodacom and this got me thinking I might as well just cancel all my contracts as some are coming up for renewal.APPALLING SERVICE!