Appalling service
Once again appalling service, in the beginning of the month I was using your WhatsApp service, and I told the would like to cancel my fibre service and mind you I have been paying for a service I'm not using and now I call them they say they will be billing me until end of the year after I did my notice via WhatsApp vodacom. Your service is extremely poor why have a service that you dont monitor. Like really.
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Vodacom's replyOfficial
26 Nov 2020, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team