Appalling Poor Service by Vodacom

After a break-in into my house and theft of a Wi-Fi router on 01 November 2021, I logged a call with Vodacom on 24 November 2021 to have router replaced as they had advised that I cannot replace with any router but what Vodacom must supply at my cost. I got issued with a reference number and prompted to use a Vodacom App to do follow-up and further queries. On the 30th when I saw no response from Vodacom, I went into the Application but there was no update from Vodacom on my log, I logged another call. On 02 December, I checked the App for progress update but there was none. I then called the contact centre and got advised that my initial request was assigned to a technicial who would contact me for installation appointment but to date this technician has not made any contact nor anyone from Vodacom. I am sure though that Vodacom would debit full amount at end of the month for the service I did not enjoy in full - this is actually *****ing from customers. I need my service restored with immediate effect as I rely on connection to make money to live.