Appalling pathetic customer service

After almost 20 years of being a customer it’s seems virtually impossible to do an upgrade with Vodacom. The first upgrade online had to be cancelled because Vodacom upgraded the wrong number. I received no feedback from them after picking up the mistake. I had to figure this out myself. Second attempt was a phone call upgrade. I scheduled a third party upgrade, phone was out for delivery yesterday and then returned to Vodacom. The consultant this morning Johan was rude and very unhelpful. The new phone is now returning to Vodacom and there’s nothing he can do about it. He will call me back in a week. Upon asking for his supervisor she’s conveniently not at her desk and will call me back. I don’t expect her to call because Vodacom doesn’t value customers. And this is the stinking attitude of one the largest cellphone companies to a customer who has been loyal for 20 years. The service is pathetic. I think it’s time to move on.