Appalling online service

I have never been so appalled by service. I ordered a contract phone and a router last week. I received the router today and have been trying to track the cell phone contract I ordered. I phoned more times than I care to account for and I then had an online chat with someone who gave me a *** number saying they are the ones that can help me. Upon phoning them, they could not trace it either and have no record of the application this is after I have given them the Quote reference. I am beyond the word livid. I had every intention to port my number and be a Vodacom client, yet with this welcome when I have not even become one... I think not. So much for trying to be ahead of the market technologically.... Your Online process sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!