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lufuno T

1 reviews | Active since Jul 2018

18 May 2022, 18:41

Appalling (New Contract) Customer Service From Kulathi Sthembiso

I am extremely disappointed in the manner in which my contract application is being handled. I called the company and “kulathi sthembiso” has been handling my application. I must say this is by far the WORST service I’ve ever received!

Switching to vodacom was the worst decision. My application was rushed, Kulathi Sthembiso pays no attention to detail, I can’t get a hold of the consultant he always promises to call back and never does! I have to follow up on everything let’s not mention how long I had to be on hold. It’s been three full days and my application is still not complete.

How vodacom treats it’s potential customers is truly appalling!!

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Replies (1)
Vodacom
Vodacom's reply19 May 2022, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team