Appalling Network Service

Starting this review requires a background of my dealings with Vodacom: - Have been a loyal subscriber for over 10 years - Have worked in a Store selling Vodacom products - Currently have multiple contracts and of recent times always been a brand supporter - Understand the basic technological background of a network, the various standard's, brands and technologies to deploy a cellular network

Over the past years, Vodacom has always been at the forefront of technology and adopted all the newest technologies as they do internationally. Even hearing recently that they will be adopting the eSim technology was great to hear.

With all this in mind, recently (cannot recall when this specifically started) their network has slowly degraded to the point where it is affecting my everyday life. There is not one day I do not get a dropped call, an extremely slow page loading, multiple sms'es coming through at once.

I understand there are many technical reasons behind this, but due to my job I travel over large geographical area's for extended periods and the law of averages is not in Vodacom's favour. This not only applies to one phone but accross my other numbers and devices (Phone and data devices).

I am understanding individual, and will always be cognizant of the technical aspects regarding these issues, but I feel the ball is in Vodacom's court and they have to really put an effort into their network stability and coverage as they claim to be SA's best network.