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1 reviews | Active since Jul 2014

06 Mar 2025, 18:22

APPALLING NETWORK COVERAGE AND QUALITY WITH VODACOM

I am FED UP with the atrocious network coverage and quality I've been experiencing with Vodacom in Mthatha! Despite being a loyal customer for over 20 years, I've been subjected to:

- Dropped calls and failed call attempts - EVERY. SINGLE. DAY. - Slow data speeds that make it impossible to access the internet or use online services. - Unreliable connectivity that disconnects me from important calls and messages.

I've had ENOUGH of Vodacom's subpar service! I've tried to troubleshoot the issue, contacted their customer care multiple times, and even visited their stores - BUT NOTHING HAS BEEN DONE TO RESOLVE THIS ISSUE!

As a paying customer, I DEMAND better service! I expect Vodacom to take immediate action to address this issue and provide me with the quality of service I deserve!

To add insult to injury, I've also been purchasing data bundles that expire without being fully utilized due to the poor network coverage. This is not only frustrating but also a waste of my hard-earned money. I expect Vodacom to provide me with reliable network coverage so I can use the data I pay for.

I hope that by posting this complaint, Vodacom will finally take notice and take concrete steps to improve their network coverage and quality. May this be the wake-up call they desperately need!

Details:

- Location: Mthatha - Phone number: ***

I'm expecting a prompt response and resolution from Vodacom. If not, I'll be forced to take my business elsewhere!

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2025, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team