Appalling (lack of) service

I have been trying to upgrade my mother's contract since 13 Feb with no joy. The online portal is pathetic, when you try to upgrade online it gives you a reference number & a message to say you will receive a call in 24 hours. Its been a month since I received the first reference & we still have not received a call. I have tried twice more since then to upgrade online because I cannot get through to the call centre. I tried to use the chat service but no one answered. I tried to call the call centre and for the past 2 Saturdays it has been inexplicably unavailable. To add insult to injury on Sunday my mother received an sms saying that Vodacom had tried to call her but she had not answered - THERE WAS NO CALL!!! <br> Unfortunately the only time we are able to sort out the contract is on a Saturday but according to their website Vodacom is open on a Saturday.<br> I am tired of battling now & we will be signing a new contract with MTN for my mother this weekend. My 2 contracts have just been transferred from Altech Autopage to Vodacom, if this is the service I can look forward to receiving from Vodacom then I too will be switching to MTN.