Appalling Fibre & Customer ‘Service’

SR*** Fibre connectivity problem. Called Vodacom Fibre at 11am in 17/8. Spoke to Sandy until 11:24am. The relevant Vodacom Manager needs to listen to this call & advise if they think that this employee’s attitude and disposition is what they expect from their staff. My assessment is that Sandy’s indifferent, uninformed, and unhelpful demeanour is entirely unacceptable especially for a service provider that charges amongst the highest fees globally. Additionally, please take note of the following: a) It is almost impossible to hear Sandy over the shouting and laughing of the other men and women around her, I asked for this to be addressed but that request was ignored b) I asked if my query could be escalated because I cannot be without fibre for 48 hours since I have to lecture my students at Wits. This was not done and Sandy was entirely uninterested in my predicament. I have only had this fibre contract for 3 months and there have been repeated connectivity issues. Dealing with the call centre, with one or two exceptions, is a nightmare. I am going to cancel this contract if this complaint and the issue that instigated it is not addressed satisfactorily and expeditiously.