Appalling Experience with Vodacom - Unbelievable Dishonesty and Incompetence!

I am utterly disgusted with the abysmal service I received from Vodacom! They sold me a laptop on top of my contract, and during the sales call, I was repeatedly reassured that my instalment would not increase due to my loyalty as a long-standing customer. But surprise, surprise, they immediately charged an extra R1000 on my account!

To give them the benefit of the doubt, I kept the laptop unopened until after my next debit order, expecting that there might be an issue. Lo and behold, my suspicions were confirmed when Vodacom debited another R1000 from my account! What a ********* scheme to ******* their own customers!

I promptly arranged to return the laptop (I have a confirmation SMS that the laptop had been returned on 12 June. Oder number K***), and it was collected without any issues. However, the nightmare has continued for three agonizing months since then. Every time I call their pathetic customer care, they feign ignorance about the money they've essentially ****** from me. They have no records of my ordeal, and it's as if they're intentionally gaslighting me!

I cannot believe that Vodacom is treating a loyal customer, who has paid on time without fail, with such disrespect and disregard. It's been an endless cycle of empty promises of "investigation" and "feedback," but not a single word from them. It's appalling that they can blatantly rob their customers and then turn a blind eye to the injustice they've caused.

To add insult to injury, this has dragged on since April 12th, when the sales call took place, and it's now August! They owe me R2000, and I've had to go through this harrowing experience with no resolution in sight.

I've had enough of their incompetence and blatant dishonesty. Vodacom, your conduct is utterly unacceptable! I demand that you rectify this situation immediately and refund the money you took ********ly. This level of mistreatment and negligence is intolerable, and I implore everyone to steer clear of Vodacom's ********* practices. They don't deserve any more loyal customers if this is how they treat them! Shame on you, Vodacom! If this matter cannot be resolved or some action has not been taken within 7 business days, I will be taking to all forms of social media! I have been patient, but this is honestly disgusting.

The only reference ticket I have is for the reversal of the upgrade, but nothing for the return of money owed to me.