1 reviews | Active since Nov 2012
Appalling disregard for customer service
<p>I have been an loyal Vodacom customer for probabl over 15 years now and never have I experienced such bad and uncaring customer service ever!!! I am livid to say the least. </p> <p> </p> <p>Since December last last year I have been query my Vodacom bill and calling in for assistance from them, I have called more than a dozen times in that time tring to firstly get answers as to why my bill was so high ans secondly trying to arrange for me to pay that bill. Needless to say neither has happend over than tha fact that Vodacom blocked my line and the worst ever blacklisted me, now I cannot buy a house becasue of this.</p> <p> </p> <p>No one at Vodcom has taken the time to follow-up n my case or assist in resolving it with me, I get to speak to clueless call center agents one after another. Useless service! I'm furious because as mch as they've put me in bad credit they still debited over R2000 from my account!! Its disgusting to say least!</p> <p> </p> <p>Sies Vodacom! Disgusting service and useless call center!!!! I acually want to take this to mainstream press - see how you blacklis me and still debit my account!! Is it even lawful.</p> <p> </p> <p>Worst service provider of the decade!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
