Appalling / Disgusting Service / Sharks

Good Day All

Please read the below emails between myself and vodacom. I have been fighting since last year October 2017 till now with them, with many emails and endless phone calls. still to date i have had no resolution after empty promises. i want this entity to be exposed and for everyone to be very careful with whats been promised to them. i am exposing names / companies but i have no other choice to do so. i hope that if anyone can help me in regards to this or even provide me with someones details that are higher up in vodacom i would be very grateful. enjoy the reading below......

Hi Kabelo

It seems to me that Vodacom and yourselves are not interested in responding to my emails or my request for you to contact me. I am still waiting on Mary to contact me as per YOUR request in the previous email and still nothing to date. As usual from you guys EMPTY PROMISES and RUNNING FROM RESPOSIBILITEIS !!!!!! It is absolutely disgusting the level of service you have provided on behalf of Vodacom and also your company. Vodacom and yourselves made a total stuff up on my contract since last year October 2017 and I had to wait almost 3 months for the issue to be sorted out and still I got messed around. I was told and promised by Mary that there will be compensation for all the troubles I had to endure in regards to my contract upgrade and also told she would contact me in regards to this, this was meant to take place at the end of December 2017 and we are now going into February 2018 and still NO CALL BACK TO DATE !!!!! This is appalling service and customer service!!!! I don’t believe in any right that if this was you in my situation you would approve of this type of service from a reputable service provider like Vodacom. I gave you till the close of the working day on Wednesday to sort this out and contact me and you have failed to do so, again I wasn’t surprised that you wouldn’t contact me as that’s the stigma that you have brought on yourselves in regards to your service. Once again I am requesting contact details of your superiors so I can take this further and to the top so I can expose this appalling service I have received. Names contact numbers and email addresses will be good and I will be taking this to social media now cause I am tired of all this **** now!!! The public need to know of this level of disgraceful service and what a ******* service provider Vodacom is.

I look forward to hearing from you, if I ever will hear back from yourself / Vodacom.

Regard

Nick Schenk

From: Nick Schenk Sent: 24 January 2018 16:36 To: 'Kabelo Arthur Molusi' Subject: RE: Upgrade Nicholas Schenk ********** 090 Importance: High

Hi Kabelo

I still to date have not received any call from Mary since your email or had any feedback. This is becoming ridiculous now. Please can you provide me with a higher contact person so I can take this further, cause clearly me being a Vodacom client doesn’t mean anything. I have never had such horrid service in my life before. I request this be resolved by close of Wednesdays working day 25/01/2018 @ 17h00. My phone is always on even after hours to take calls. I look forward to hearing how this is going to be resolved or if I even get a reply back on this email.

Regards

Nick Schenk

From: Kabelo Arthur Molusi ********** Sent: 15 January 2018 15:23 To: Mary Ndlovu Cc: Nick Schenk Subject: Re: Upgrade Nicholas Schenk ********** 090

hi Mary can we pls have feedback on this

regards Kabelo

________________________________________ From: Nick Schenk ********** Sent: Monday, January 15, 2018 3:13 PM To: Kabelo Arthur Molusi Subject: FW: Upgrade Nicholas Schenk ********** 090 Good Day Kabelo / Mary I am now emailing you for the 4th time now in regards to my past emails. I have not to date got any replies back to my requests. I am still struggling with Vodacom or yourselves to get information back on my request. Mary promised to contact me in regards to things and to date I have had no joy. I have emailed yourself as well and had no joy. I don’t know if I’m not a important customer that I now get pushed aside now that my handset issue has been sorted out or I am clearly being ignored!!! Mary promised to inform me about the apple iphone watch which she said she would push as compensation for all the **** I have been through with Vodacom. Now again I am going through problems and that’s getting hold of you or get a response back from you guys. Once again I will stress this for the last time, if I do not get any feed back by Wednesday 17th I will take this to the social media scene and expose the level of service from yourselves and Vodacom. I will be awaiting a reply back from you on what is going to happen or take place. Regards Nick Schenk From: Nick Schenk Sent: 12 January 2018 12:26 To: 'Kabelo Arthur Molusi' Subject: FW: Upgrade Nicholas Schenk ********** 090 Importance: High Hi Mary / Kabelo Hope that you are well. I am doing a follow up in regards to our last conversation about my contract and the iphone watch. You informed me that you would get back to me in December already. This is the third email I have sent in regards to this and also for you to contact me. When I speak with Vodacom in regards to this they have no idea who Mary is or anything about the watch. So it is pointless speaking to them in regards to this. Please can I get urgent feedback on this and what is going to take place. I still believe that I’m not asking much in compensation for all the hassles I had to endure to get my upgrade contract sorted out. so I believe that Vodacom needs to come to the table with compensation. I’m beginning to get very frustrated with Vodacom and the promises to sort things out and receive call backs in regards to promises made. So please don’t put me into a position where I have to go public or on social media with all this. But I will leave it at that and await your call so we can discuss this. Regards Nick Schenk From: Nick Schenk Sent: 08 January 2018 15:27 To: 'Kabelo Arthur Molusi' Subject: RE: Upgrade Nicholas Schenk ********** 090 Importance: High Hi Mary Hope that you had a good xmas and new year. Hope that you have a good 2018. I am doing a follow up in regards to our last conversation about my contract and the iphone watch. You informed me that you would get back to me in December already. This is the second email I have sent in regards to this and also for you to contact me. When I speak with Vodacom in regards to this they have no idea who Mary is or anything about the watch. So it is pointless speaking to them in regards to this. Please can I get urgent feedback on this and what is going to take place. I still believe that I’m not asking much in compensation for all the hassles I had to endure to get my upgrade contract sorted out. so I believe that Vodacom needs to come to the table with compensation. But I will leave it at that and await your call so we can discuss this. Regards Nick Schenk From: Kabelo Arthur Molusi ********** Sent: 05 December 2017 15:31 To: Mary Ndlovu Cc: Nick Schenk Subject: FW: Upgrade Nicholas Schenk ********** 090 Importance: High Hi Mary Can we have feedback on this Regards Kabelo Molusi From: Nick Schenk ********** Sent: Tuesday, December 05, 2017 3:12 PM To: Kabelo Arthur Molusi ********** Subject: RE: Upgrade Nicholas Schenk ********** 090 Importance: High Good Day Mary I hope that you are well and good. I am just doing a follow up on proceedings and our conversation on Friday last week. Haven’t had feedback from you as yet on what is taking place in regards to my contract. Please can we get this sorted out and settled now as it’s been going on for far too long now. I had someone from Vodacom call me on Saturday in regards to my upgrade with the incorrect information. I instructed him that I am only to deal with you and to check his system for everything that is taking place in regards to my contract. Please can we follow up on this as I don’t want any miscommunications or information to be crossed then we land up in the same situation of my contract being messed up again. Please can you advise on what is happening and please contact me anytime to get this settled. Regards Nick From: Kabelo Arthur Molusi ********** Sent: 29 November 2017 16:52 To: Mary Ndlovu Cc: Nick Schenk Subject: RE: Upgrade Nicholas Schenk ********** 090 Hi mary Pls assist customer Keke pls come explain to me what going on here Nick apologies, Mary will assist you from here Thanks Kabelo Molusi From: Nick Schenk ********** Sent: Wednesday, November 29, 2017 4:47 PM To: Kabelo Arthur Molusi ********** Subject: Upgrade Nicholas Schenk ********** 090 Importance: High Good Day Sir I hope that you are well and good. I am emailing you in regards to the experiences I have had with Vodacom’s upgrades department and there supervisors / call centre staff. I have done my upgrade in mid October 2017. It was all done with the upgrades department in which at the time I was happy with. As per protocol I received my phone only to find out they sent me the wrong colour phone from what I selected. I called the call centre and reported it in which I was told that a courier would uplift it and the correct phone will be sent to me. I waited a good few days with no luck. I then again call Vodacom in regards to this and was told the same thing. This already has been close on two weeks I have been waiting. Eventually they came to collect the devise. I waited 14 days for the correct devise to be sent to me and it never came. I once again called Vodacom in regards to this, only to be pushed from pillar to post in regards to my device and upgrade. No one could help me or give me any answers. Then a consultant told me that the devise I wanted was out of stock. I called on 7th November, after no one could help me. I then got upset and requested to speak with a supervisor and was put through to Keke at your call centre. I was promised that this would be sorted out and that I would be contacted within a few days. Please take into account that I still don’t have a answer on my devise. I waited once again for someone to contact me and no one did. I called again and got a consultant by the name of Nomtandazo and I told her what has taken place with the issue at hand. She said that she will take ownership of my case and promised to seek compensation for the numerous calls I have made to get this sorted out. I made so many calls to sort this out and nothing has been done. I have called and spoken to so many people to get this stuffing thing sorted out. on calling again I eventually got through to Keke after I started getting ****ed off to a point where I wanted answers and to know who is sorting my FN upgrade / device out. Keke then said she would sort things out and submit my complaint and the fact that I am seeking compensation for all this and all the calls I have had to make and the load of bull**** I had to endure to get my ****** contract out. Keke then contacted me and told me that my upgrade amount was now at R 720, this was total bull**** as your upgrades department told me it was R 650 p/m and comprised of 600 min talk time, 600 text messages, 1 Gig of Data and I get a extra 5 Gigs free for 24 months because I have been with Vodacom for so long. Keke then said she would speak to the back office in regards to this and my request for compensation for the **** and calls I have made to find out what is going on and to why my upgrade hasn’t been sorted out. keke then informed me that the back office said my compensation was the free 5 Gigs on my my new contract due to me being with Vodacom for so long. This is absolute bull**** and ridiculous as that agreement on the data was done before this ****. I am beyond dealing with the customer care centre as all I get is that we understand how you feeling and we will get this sorted out. I am truly and utterly disgusted and disappointed in regards to Vodacom’s service and promises. I have been with Vodacom for many years and had contracts with you even though there are other networks that offered better packages than you, I stayed with Vodacom, so my loyalty was in you. But with all this **** I am considering cancelling my contract with you and moving to another network, due to all this. The sad thing of it all is I logged all this on your Vodacom facebook page and explained my **** experience I’ve had with Vodacom and even that wasn’t responded to at all. That just goes to show that you don’t care about any of your customers or your reputation as a service provider. My next move on all this is placing this onto hello peter and exposing your **** service to everyone and I am not the only person complaining about issues like I have experienced. For all this inconvenience I believe that I do need to be compensated for the **** service from Vodacom. I believe Vodacom needs to take ownership of their F up and compensate me as a client for everything. To start with I expect a reduced rate on my contract that is in question. Then Vodacom will need to comprise something else to compensate me the client for bull**** excuses. Please ensure that this email is sent to the relevant departments and senior management as I will be posting it on social media as well as hello peter to expose all this. I look forward to hearing from you (Vodacom) on all that has been put in this email. Well I am hoping for a miracle to get a call back from Vodacom or customer services and management. Regards Nick Schenk