appalling customer service received

This my last attempt before I go on social media and then we will see how many videos will start popping up once other customers like me start sharing their experiences, since my first complaint not even 1 phone call, no email, no text relating to my complaint. I work at a call center too and do have compliance and right now I am loosing hope on Vodacom, none of my queries have been attended to and to even make it worse, I did advise to be contacted via email as I will not be able to take a call as I am work too, but no, vodacom decides to send me a text saying that my complaint is closed due to no contact even after making them aware that when i am at work I will not be able to answer just like they do not have their personal phones with them on the working floors. so I am taking aback by this, I received an sms stating that my comprehensive insurance for my cellphone has been activated but nobody discussed anything with me. my direct debit was cancelled in December 2024 why am I still receiving notifications so that they can have a chance to add charge for me, how smart of them In south Africa there is no law saying that a company can force a customer to pay them in their preferered method of payment which is why there are other options, I do know a lot of people paying cash so I don't know what is the problem. I am fed up and I do have my contract documents with me and I know that I did not request any upgrade to my tariff and I do not need more data because I do have WiFi at home that I am currently paying for, My premium went from R640 to R884 how nobody is willing to explain why this has happened instead each department I get through I am being told that I being transferred and the call drops I really do not have time for this. Please respond to this email *** regarding my complaint so that I can see that someone is actually making an attempt.

Regards Nonkululeko P Lungwazi