APPALLING CUSTOMER SERVICE - NO RESPONSE TO QUERY/COMPLAINT DESPITE VARIOUS PROMISES MADE.

<p>REF: EC-0448-2WTG40. Bus Contract. Cell nr under query ********** 286. Lodged complaint 28 Jul following incorrect data loaded ito request made 27 Jul. Promised feedback not forthcoming. Follow up phone calls made 1 Aug and once again despite promises to revert back the SAME DAY, no communication received whatsoever. In light hereof, emailed a formal complaint giving a full explantion of the circumstances surrounding the issue under query and emphasised our stance in the matter. (A read receipt to said email sent, is held by us - dated 4 Aug.) Notwithstanding our aforementioned correspondence where we expressed our disappointment and dissatisfaction with your service, still NO courety of any response from yourselves and this we find totally UNACCEPTABLE. As mentioned in our correspondence we get the impression that Vodacom assume we will merely accept the current position, as fait accompli, which we strongly reject. We trust that this matter will be amicably resolved once and for all.</p>