Appalling customer service.

I relocated to a new country and haven't used my number in a few months. However, its WhatsApp is still active, and it is connected to several services. This number has belonged to me for 10 years, all through Vodacom.

I simply asked if Vodacom could reactivate it so that I could keep it active, as not to lose the number, however, Vodacom adamantly refuses to do this. This is a service that is offered by almost any other service provider in South Africa.

The number hasn't even been recycled, just blocked so that it can't even be picked up by other service providers.

If, by some miracle, I am able to reactivate my number, I would be very cautious about using Vodacom again.